Tatiana Nasser Rafique manages software development of the SS&C Technologies Pages application, an enterprise reporting portal supporting the creation of client reports integrating data, rich text, and graphics in multiple presentation formats. Her projects have included developing reusable UI components, standards, and tools to enhance the web user experience.
Most of us have experienced warehouse shopping, which can be time-consuming,
frustrating, and sometimes rewarding. Using this analogy, this article
provides some guidelines for creating a reporting portal's UI, providing a
no-pain, all-gain "customer" experience.
Know Your Customer
In the realm of Web applications, it's important to distinguish between the
needs of users accessing reporting sites versus those accessing online
data-entry applications. While expectations for security and performance will
be similar, the end-user experience will differ. In a data-entry application,
the user comes in with a specific goal of inputting data into the system. Job
functions may dictate the use of certain forms neatly bundled into a
predictable role-based workflow.
Users entering a reporting portal bring a unique and broader perspective.
Similar to the warehouse shopper who b... (more)
Tatiana Nasser Rafique manages software development of the SS&C Technologies Pages application, an enterprise reporting portal supporting the creation of client reports integrating data, rich text, and graphics in multiple presentation formats. Her projects have included developing reusable UI components, standards, and tools to enhance the web user experience.
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